Help Center - Jumpshare
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Troubleshooting/FAQs

  • Why can I not preview my file in the online viewer?
  • I can't hear any sound on my Jumpshare recordings
  • How to fix webcam/audio lag in your screen recording
  • Can I run Jumpshare on Windows Server 2012 R2?
  • My video is taking a long time to process
  • How do I recover a deleted file?
  • I cannot find posted content / I have lost my content
  • Emails from Jumpshare are not arriving in my Inbox
  • Can I replace files without breaking the link?
  • Can I report a bug?
  • Why didn't Jumpshare ask me for a password for my locked file?
  • I've forgotten my Jumpshare account password
  • How do I change my password?
  • I didn't receive a password reset email
  • How long will my files stay online if I'm inactive?
  • Why have my shared links suddenly stopped working?
  • How secure are my videos?
  • Does Jumpshare record anything in the background?
  • Will Jumpshare delete my data if I decide to unsubscribe?
  • The Jumpshare Fair Usage Policy
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