Troubleshooting/FAQs
- I can't preview my file
- I can't hear any sound on my recording
- I'm getting a lag in my video/audio while recording
- Can I run Jumpshare on Windows Server 2012 R2?
- My video is taking a long time to process
- How do I recover a deleted file?
- I cannot find posted content / I have lost my content
- My email is taking a long time to send
- Can I replace files without breaking the link?
- Can I report a bug?
- Why didn't Jumpshare ask me for a password for my locked file?
- I've forgotten my Jumpshare account password
- How do I change my password?
- I didn't receive a password reset email
- How long will my files stay online if I'm inactive?
- Why have my shared links suddenly stopped working?
- How secure are my videos?
- Does Jumpshare record anything in the background?
- Will Jumpshare delete my data if I decide to unsubscribe?
- The Jumpshare Fair Usage Policy