Why have my shared links suddenly stopped working?

If your clients can't preview your shared links, then your workspace might have reached its monthly bandwidth limit. This limit gets renewed at the start of every month. 

Jumpshare Basic users are limited to 10GB of public download and preview bandwidth per month. Once this limit is reached, share links will stop working until the bandwidth resets the following month.

The Jumpshare Plus plan offers 250GB of public download bandwidth per month for each user in your workspace, which is 25x more than the Basic plan.

The Jumpshare Business and Enterprise plans are the best for heavy sharing, as they offer 500GB/user/month and 1TB/user/month download bandwidth. 

You can increase the bandwidth limit for your workspace by adding more users. You can check how much bandwidth has been consumed for your workspace by heading to the Activity tab under Workspace Settings.

📌  If you still have bandwidth remaining and are facing this issue, contact us immediately and we'll figure it out.