Why Does the Website Look Broken or Like Plain Text?

If Jumpshare website looks like a basic HTML page—no styling, missing buttons, and nothing seems to work—it usually means something stopped the CSS or JavaScript files from loading properly in your browser.

Don’t worry! This is a common issue and often easy to fix.

Common Things That Can Cause This 🧐

• Ad blockers blocking necessary files
• Corporate firewalls preventing full page loads
• Browser extensions interfering with how pages load
• Old or broken cache files
• Overprotective antivirus software
• DNS issues (which can mess with how pages load)

Try These Quick Fixes First 🔧

1. Do a Hard Refresh

Sometimes your browser just needs a fresh start.

• Windows/Linux: Press Ctrl + F5 or Ctrl + Shift + R
• Mac: Press Cmd + Shift + R

This forces your browser to reload everything from scratch.

2. Open the Site in Incognito Mode

Open our website in an incognito/private window. If everything loads fine there, it's likely an issue with your browser cache or extensions.

3. Use a Different Browser

Try loading the site in another browser (like Firefox, Safari, or Edge). If it works there, your current browser might just need a little cleanup.

Still Not Working? Here’s a Deeper Dive 🛠️

1. Clear Your Browser’s Cache

Old or broken files in your cache can cause layout issues.

• Open your browser settings
• Find the Clear browsing data section
• Select "All time" as the time range
• Clear cookies, cached files, and site data
• Restart your browser

2. Turn Off Extensions Temporarily

Extensions like ad blockers or privacy tools might block our site from loading properly.

• Try disabling your extensions one by one
• Reload the site after each one to see if it fixes the issue.

3. Check Your Antivirus or Firewall Settings

Sometimes security software blocks parts of websites it doesn’t recognize.

• Try turning off your antivirus web protection temporarily
• If you're on a work computer, your company’s firewall might be blocking some resources
• Try using your phone’s hotspot or a personal device to see if it works from a different network

Advanced (But Easy) Check 🧠

If you're comfortable using your browser’s developer tools, you can try the steps below. This helps us understand what’s going wrong. If you see any red lines or error messages, please take a screenshot and send it to support@jumpshare.com.

Here’s how to check:

1. Open Dev Tools

• Press F12 or right-click anywhere on the page and select Inspect

2. Go to the Network tab

• Reload the page while the Network tab is open
• Look for any red lines—these mean certain files (like CSS or JavaScript) failed to load

3. Click the Console tab

• Check for any red error messages
• These may help us identify exactly what's breaking

Once you’ve captured a screenshot, email it to us with a brief description of what you’re seeing. We’ll jump on it right away.