My email is taking a long time to send

This may be happening due to two reasons.

  1. You might need to whitelist main Jumpshare domains at your corporate firewall to view and receive files. To make Jumpshare work properly in your office, you'll need to whitelist the main domain jumpshare.com, along with its subdomains. For the email provider, please whitelist the following three domains to receive emails from and through Jumpshare:
    jumpshare.com
    jumpsharemail.com
    jumpshareteam.com
  2. In rare cases when our servers are under exceptionally high loads, sending emails for shared files can take some time. We request you to be patient if this happens. If your emails aren't being sent after extended periods of time, please email us hello@jumpshare.com.