How To Set Up A Custom Domain

Custom Domain lets you share files using your own personal or your company's URL, for example, sub.example.com/xxxx. It’s a great way to personalize sharing and to promote your brand. Custom branding is available for Plus, Business, and Enterprise plans. Here's how to set it up.

Setting up a Custom Domain

The first step is to purchase a domain name from a domain registrar. Once you have your domain, you will need to configure its DNS settings to point it to our servers. Most domain registrars include a help section with detailed instructions for setting up DNS records, so you can refer to those guides if needed.

To set up a subdomain, for example, files.yoursite.com, create a new CNAME record in your domain's DNS settings. Set the subdomain name to “files” and point it to the value “proxy.jumpshare.com".

Using a CDN Provider such as Cloudflare?

If you are setting up your DNS record on a CDN provider like Cloudflare or any other service, ensure that the Proxy Status is set to DNS Only. This is necessary to allow proper configuration and avoid conflicts.

Once the Domain Setup is Complete

After successfully configuring your domain to point to our servers, log in to your Jumpshare account. Navigate to the Workspace Settings, and from there, go to the Customize page. Scroll down to the Custom Domain section and enter the custom domain you configured earlier (e.g. files.yoursite.com).

Click Update. If everything is set up properly, you will be able to share files using the specified domain.

To remove a custom domain, click the Remove Domain button. Keep in mind that removing the custom domain will disable any shareable links associated with it.